See Clause 5 of our terms and conditions
> The Groupon is redeemable in its entirety only and may not be redeemed incrementally.
See Clause 4.9.2 of our terms and conditions
> The Groupon does not cover additional tax, service charge or gratuity.
> The Groupon cannot be combined with other offers, except as permitted by the merchant.
See Clause 4.9.4 of our terms and conditions
> The Groupon cannot be used or booked until the day after purchase.
See Clause 4.3 of our terms and conditions
> All bookings to exchange a Groupon for services are subject to availability of any particular time/date. Available space may be limited if you book near the end of the Voucher validity period. In such instances Groupon reserves the right to refund unredeemed Groupons in Groupon credit.
> All bookings to exchange a Groupon for services related to Groupon Getaways are subject to availability of any particular time/date. If you want to book a specific time/date, which is unavailable, Groupon reserves the right to determine whether you will receive a refund, and if so, whether that refund will be in cash or Groupon credit.
> The Groupon is not valid for commercial use.
See Clause 2.4 of our terms and conditions
The following answers apply to all deals, unless specifically contradicted in the Fine Print.
What is being offered for sale?
What is being offered for sale is a Groupon (i.e. a credit voucher) for a product or service as described in the deal – as long as there are still Groupons available within the deal.
How many Groupons are available for any deal?
Each deal for Groupons has a fixed ‘capacity’ limit which the relevant business has agreed that Groupon may offer for sale. We do not disclose that figure, which is commercially sensitive.
What does a countdown clock on a deal mean?
As we say above, each deal for Groupons has a fixed ‘capacity’ limit which the relevant business has agreed that Groupon may offer for sale. A clock counting down indicates the amount of time the deal will run, provided that the capacity limit has not been reached. (If that capacity limit is ever reached during the time the deal is showing, then that deal will end before the expiry of the time.)
Do I need to mention Groupon when booking?
Yes. Please always quote Groupon when booking.
How do I print a PDF voucher?
To download your Groupon in the PDF format please follow the steps below, which apply for any Groupon you purchase:
1) Log on to http://www.groupon.co.uk/
2) Click on the login button at the extreme right hand corner of the black ‘bar’ across the top of each page (to the right of the cities listing)
3) Enter your username (the email address registered with us) and your password
4) Once logged in, please click on the ‘My Orders’ section of ‘My Account’
5) Use the “Your Groupon” icon below the relevant voucher to download and print
Can I give this Groupon as a gift?
Yes, dont worry if your name is on the Groupon you are giving. As long as the reference number hasn’t been used yet, anyone you give the Groupon to won’t have a problem redeeming the Groupon.
The Fine Print says “Limit 1 per person. May buy multiple as gifts.” Can I buy myself some Groupons as gifts to myself and use more than one for myself?
No. If the Fine Print states “Limit 1 per person”, you can only buy and redeem the Groupon once for yourself. If you buy more than one then you have to give them away as gifts to other people – all being different people.
The Fine Print on a restaurant Groupon says “Limit 3 per table”. What does this mean?
Only 3 Groupon holders are allowed to dine together in one visit, i.e. if you and two friends buy the same Groupon, you can go together.
How much should I tip when I redeem my Groupon?
If you want to tip (which is, of course, up to you) then Groupon customers tip on the full amount of the pre-discounted bill (and they usually tip generously!). That’s why we’re the best customers out there.
Do deals ever run more than once?
Sometimes. If a deal is successful and more vouchers are released for sale by agreement with the featured business, it may run on the website for a further limited time. See our section on “Deals” and “Clocks” in the main FAQs.
The Fine Print states “classes subject to availability and demand”. What does this mean?
The availability of classes listed by the merchant cannot always be guaranteed as this often depends on demand and how other customers book. If a class gets too full then it becomes unavailable. Likewise, if a class is not popular enough, the merchant may decide to remove it from the timetable altogether. This means that classes you book may be subject to a final confirmation from a merchant.